Refund Policy

A digital product is delivered electronically as soon as your payment succeeds, through the delivery channel used for that purchase, and the license file ships inside the archive.

Because you receive the source immediately, we do not give change-of-mind refunds after delivery or download, except where mandatory law or the merchant of record's own rules require otherwise.

You can claim a refund within 60 days of purchase for a duplicate charge, a failed delivery, or a reproducible defect in documented behaviour.

A defect claim does not cover the known limitations published with the release, untested hosts or deployment paths, or changes you or your client made to the product.

A qualifying defect is refunded only if we cannot supply a corrected archive or a documented workaround after reproducing it.

Email hello@vlavera.com with your order reference and, for a defect, the steps that reproduce it. We answer from the same mailbox that handles product support.

Payment is taken by the merchant of record identified at checkout. That provider may also issue refunds at its own discretion under its buyer terms, and your card issuer's chargeback rights are unaffected.

A refunded or successfully charged-back order no longer carries a valid product license. If the payment is later restored, the license may be restored.

Nothing in this policy removes mandatory consumer protections that may apply where you live.